Terms & Conditions

These Terms & Conditions form the agreement between you and us when you visit our website, open an account, deposit funds, play games or request a withdrawal. By creating an account or continuing to use our services, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must stop using your account and contact us before taking any further action.

Additional rules may apply to particular games, payment services, promotions, safer gambling tools or other features. These rules may be displayed in your account, in the cashier, with a particular game or in a promotional offer. Where they apply to the relevant service, they form part of your agreement with us. If a specific rule conflicts with these general terms, the specific rule will normally apply to that service.

We may change these terms when our services, legal duties, security requirements or operating procedures change. We will make the updated version available on the site and may provide a notice where appropriate. The revised terms will apply from the date stated in the notice or, if no date is stated, when they are published. You should check the current terms before using your account after a change. Continuing to use our services after the change means that you accept the updated terms.

You must be 18 or over to open or use an account. Our services are intended for residents of the United Kingdom who are permitted to gamble under the laws that apply to them. You must not use our services if online gambling is unlawful where you are located. We hold a gaming licence and may verify your account before allowing you to use some or all of our services.

Your account information and security

• You may have only one account with us. You must not open an account for another person, operate a shared account or create additional accounts to obtain an advantage.
• All information you provide must be complete, accurate and current. This includes your name, date of birth, residential address, email address and payment details.
• You must tell us promptly if any of your information changes. We may ask you to confirm or update your details before allowing further deposits, play or withdrawals.
• Your account is personal to you. You must not sell, transfer, lend or give access to it, and you must not allow another person to use your login details.
• You must keep your username, password, authentication details and other security information confidential. Contact us through support@goldriverstar-casino.co.uk or the live chat on the site if you believe that someone else has accessed your account.

You are responsible for activity carried out through your account unless you have told us promptly about unauthorised access and we have had a reasonable opportunity to secure the account. Do not use someone else’s payment method or allow another person to deposit or play through your account. We may restrict access while we establish who is using an account or whether the account details are genuine.

You must not use our services for unlawful activity, fraud, money laundering, collusion, cheating, manipulating games or interfering with the operation of the site. You must not use automated software, bots or other tools intended to gain an improper advantage. We may take action where account activity appears to breach these requirements.

Identity, age, address and source-of-funds checks

We may verify your identity, age and address before allowing you to use some or all of our services. These checks will be completed before your first withdrawal. We may also carry out further checks during our relationship with you where information changes, activity creates a security concern or our legal and regulatory duties require it.

We may ask for documents or information confirming your name, date of birth, address, payment method or other account details. Documents must be genuine, readable and current where a current document is required. We may ask you to provide information again if what you supply is incomplete, inconsistent or cannot be confirmed.

Where required, we may ask about the source of your funds or source of wealth. You must respond accurately and within the requested period. We may pause deposits, play, withdrawals or other activity while checks are pending. If you do not provide the information needed, or if it does not satisfy our checks, we may restrict or close your account in line with these terms and our legal duties.

Deposits and payment methods

You may deposit using the payment methods made available in the cashier. You must use a payment method that belongs to you and that you are authorised to use. We may refuse, return or delay a payment if the method cannot be verified, if it is used by another person or if the payment creates a security, compliance or technical concern.

You must not deposit more than you can afford to lose. Deposit limits and any other available limits are shown in your account or the cashier. A deposit may remain pending until it has been confirmed by the payment provider and our systems.

Withdrawals and pending payments

You can request a withdrawal through the options shown in your account. Where possible, we will return funds using the same payment method used for the related deposit. If that is not possible, we may ask for another method in your name or request further information before processing the payment.

Withdrawal limits, available balances and processing information are shown in the cashier or your account. A request may be held while identity, age, address, payment, source-of-funds or other account checks are completed. We may cancel or amend a request where required by these terms, our legal duties, a payment provider or a security check.

Bonus and promotional conditions

Every bonus or promotional offer has its own terms. Those terms will explain who can take part, how the offer is claimed, any wagering requirement, the games or stakes that count, the maximum bet, the expiry date and any withdrawal restrictions. You should read the relevant offer terms before accepting or using a promotion.

• A promotion may be available only once per person, household, account, payment method or other permitted basis.
• Wagering must be completed in the way and within the period stated in the relevant offer terms.
• A maximum bet may apply while bonus funds or winnings subject to a promotion are being used. Exceeding that maximum may make the promotion and related winnings void where the offer terms allow this.
• We may remove a bonus, adjust a balance or refuse a promotional benefit where an offer has been claimed in error, used contrary to its terms or obtained through abuse.
• Abuse can include opening extra accounts, coordinating activity, using payment methods improperly, exploiting a technical or wording error, or taking steps designed to avoid the intended conditions of an offer.

We may stop, change or withdraw a promotion where necessary, subject to the terms stated for that offer. Any decision about a promotional balance will be based on the relevant offer terms, the account history and the information available to us.

Safer gambling tools

Gambling should be treated as entertainment, not as a way to make money or resolve financial difficulties. We provide safer gambling tools, including deposit limits, time-outs and self-exclusion. You can ask us for help through support@goldriverstar-casino.co.uk or the live chat on the site. Information and support are also available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

If you choose self-exclusion, you must not try to open or use another account during the exclusion period. We may close or restrict accounts that appear to be connected with a self-excluded account. Tell us if you are finding it difficult to control your gambling so that we can explain the available options.

Closing or suspending your account

• You may ask us to close your account at any time by contacting support@goldriverstar-casino.co.uk or the live chat on the site.
• We may close or suspend an account if it has been inactive, if you breach these terms, if information cannot be verified or if we identify fraud, unlawful activity, payment concerns or a safer gambling risk.
• We may restrict access while we investigate an account, protect our services, meet legal duties or prevent further harm.
• Closing an account does not remove obligations that arose before closure. We may complete necessary checks and deal with any eligible remaining balance in accordance with these terms.
• You must not try to avoid a suspension, closure or self-exclusion by opening another account or using another person’s account.

If you ask us to close your account because of gambling concerns, we can explain self-exclusion and other safer gambling options. Account closure is not the same as a temporary time-out, so tell us which option you want when you contact us.

Complaints and disputes

If you are unhappy with an account decision, payment, promotion, game outcome or part of our service, contact us at support@goldriverstar-casino.co.uk or use the live chat on the site. Please include your account details where appropriate, a clear description of the issue, the date or transaction involved and the outcome you are seeking. Do not send your password or other confidential security information.

We will acknowledge and look into your complaint within a reasonable time. We may ask for further information so that we can understand what happened. Our response will explain the outcome and any action we intend to take where we are able to provide that information.

If we cannot resolve the matter through our complaints process, independent dispute resolution may be available in general terms, subject to the type of dispute and the applicable procedure. We will explain the next step where that option applies. You may also retain any rights available to you under applicable law.

Liability and the law that applies

We take reasonable care to provide a secure and reliable service, but access may sometimes be interrupted by maintenance, technical faults, telecommunications problems, payment provider issues or events outside our reasonable control. We do not promise that the site or every game will always be available, error-free or suitable for every device.

You are responsible for your device, internet connection, software and the security of your account. Nothing in these terms excludes or limits responsibility where the law does not allow it. Subject to that protection, we are not responsible for loss caused by your breach of these terms, misuse of your account, inaccurate information, failure to protect your login details or an event outside our reasonable control.

These terms and your relationship with us are governed by the laws of England and Wales. Any dispute will be dealt with under those laws. If a provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure by us to enforce a provision immediately does not mean that we have waived our right to enforce it later.

These Terms & Conditions, together with the rules and information expressly incorporated into them, set out the agreement for using your account with us. If you need clarification about any part of these terms, contact support@goldriverstar-casino.co.uk or the live chat on the site before continuing to use our services.