Contact Us

You can speak to us through the live chat on our site, which is available 24/7. Live chat is suitable for quick questions and help while you are using your account. You can also email support@goldriverstar-casino.co.uk. Please include enough information for us to identify your question and provide a useful response.

For account-specific help, we may ask you to confirm some details. This helps us protect your account and make sure that information is only shared with the account holder.

Including a few details in your first message can help us deal with your question more efficiently. Please have the following information ready where it applies:

• Your username or other account details requested by our team.
• The name of the game, payment method or transaction involved.
• The date and time when the issue happened.
• A clear description of what happened and what help you need.

• Account and verification: access, personal details and account checks.
• Deposits and withdrawals: payment questions, pending transactions and cashier issues.
• Bonuses: eligibility, wagering requirements and bonus-related questions.
• Technical issues: login problems, game errors and site performance.

Please do not send your password or full payment details by email or live chat. Our team will tell you if specific information is needed to help with your account.

If you want to make a complaint, email support@goldriverstar-casino.co.uk and put Complaint in the subject line. Explain what has happened, include any relevant transaction or account information, and tell us what outcome you are seeking.

We acknowledge your complaint and look into the information you provide. We reply once it has been checked, explaining our position and any action we can take. If we need further information, we will say what is required in our response.