Privacy Policy

We collect information that is needed to provide your account and operate our services safely. Some information is provided by you, while other information is created when you use the website or interact with us.

• Account details, such as your name, date of birth, residential details, email address, username and other information you provide when registering or updating your account.
• Identity documents and verification information, such as documents or details needed to confirm your identity, age and entitlement to use the account.
• Payment and transaction information, including deposits, withdrawals, account activity, payment method details and records of transactions made through your account.
• Device and usage data, such as your IP address, device type, browser, operating system, login information, approximate location, pages visited and actions taken on our website.
• Communications and account history, including messages sent to customer support, live chat conversations, requests, preferences and information used to manage your account.

You should keep your account information accurate and tell us if it changes. Please do not provide documents or personal data belonging to another person unless we have asked for it and you are authorised to do so. You must be 18 or over to use our gambling services.

We use personal data only for clear and lawful purposes connected with providing our services, operating your account and meeting our responsibilities. We hold a gaming licence and must verify accounts as part of operating lawfully and securely.

• To open, administer and secure your account, provide customer support and deliver the services you request.
• To process deposits and withdrawals, keep transaction records and manage account-related communications.
• To verify your age and identity, confirm that account information is accurate and protect the account from unauthorised use.
• To prevent fraud, money laundering, terrorist financing and other prohibited or unlawful activity.
• To meet our legal, regulatory, accounting and responsible gambling duties, including responding to lawful requests for information.
• To send offers or other marketing communications where you have opted into them and where we are permitted to contact you.

The legal grounds we rely on

UK data protection law requires us to have a legal basis for using your personal data. We explain the main bases below in plain language. The basis depends on the purpose and the information involved.

• Contract: we need to use certain information to open and operate your account, process transactions and provide the services you ask for.
• Legal obligation: we must use and retain information when gambling, financial crime, tax, accounting or other laws require us to do so.
• Legitimate interests: we may use information to protect our services, prevent fraud, maintain security, improve how our website works and manage our business, provided our interests do not unfairly override your rights.
• Consent: where we ask for your permission, such as for certain marketing or optional cookies, you can withdraw that permission at any time. Withdrawal does not affect use that took place before you withdrew it.

We do not sell your personal data. We share it only when there is a lawful reason and only with the information needed for the relevant purpose. Access is limited to people and organisations that need the information to provide a service, protect our systems or meet a legal duty.

• Payment providers and financial service providers, to process deposits and withdrawals, confirm payment information and identify unusual or unauthorised activity.
• Identity-verification and fraud-prevention partners, to check your identity and age, assess account security and help prevent fraud, money laundering and other prohibited activity.
• Technology, hosting, security and support providers, where they help us operate the website, store information securely, communicate with you or provide customer support.
• Regulators, law enforcement bodies and other public authorities, where disclosure is required or permitted by law, or where it is needed to protect rights, safety or the integrity of our services.

Where we use a service provider to process data for us, we require appropriate confidentiality and security controls. Some providers may process information outside the place where you live. Where this occurs, we use safeguards required by applicable data protection law.

We keep personal data for as long as your account is open and for the period the law requires afterwards. The exact period depends on the type of information, why it was collected, our legal duties, the need to resolve disputes and the prevention or detection of fraud and other unlawful activity.

When information is no longer needed, we securely delete it, anonymise it or restrict it so it can no longer be used for ordinary business purposes. Closing your account does not always mean that all information can be deleted immediately, particularly where we must keep records to comply with our legal duties.

We use technical and organisational measures intended to protect personal data against accidental loss, unauthorised access, alteration or disclosure. No online service can guarantee complete security, so you should use a strong, private password and contact us promptly if you believe your account or personal data may have been compromised.

We use cookies and similar technologies to keep the website working, remember settings, understand how our services are used and, where permitted, support relevant communications. Our Cookie Policy explains the types of cookies we use, their purposes and the choices available to you. Essential cookies may be needed for account and security functions, so disabling them may affect how the website works.

Depending on the circumstances, UK data protection law gives you rights over your personal data. These rights are not always absolute, and we may need to keep some information or refuse a request where the law allows or requires us to do so.

• Access: ask for a copy of the personal data we hold about you and information about how we use it.
• Correction: ask us to correct information that is inaccurate or complete information that is incomplete.
• Erasure: ask us to delete personal data where there is no lawful reason for us to keep using it.
• Objection: object to certain uses of your personal data, including some uses based on legitimate interests or direct marketing.
• Restriction: ask us to limit how we use your data in certain circumstances.
• Data portability: where the legal requirements apply, ask for certain information in a commonly used electronic format or ask us to send it to another organisation.

To exercise a right or ask a question about this Privacy Policy, write to support@goldriverstar-casino.co.uk or contact us through the live chat on the site. Please describe your request clearly and include enough information for us to identify your account. We may ask for additional information to confirm your identity before releasing or changing personal data. This protects your information from unauthorised requests.

You can withdraw consent for optional marketing by using the instructions in the relevant message or by contacting us. You may also complain to the Information Commissioner's Office if you are unhappy with how we have handled your personal data. We would appreciate the opportunity to address your concern first, but contacting us is not a condition of making a complaint to the Information Commissioner's Office.