Bonus Terms and Conditions

These Bonus Terms and Conditions apply to every promotional offer made available through your account with us. An offer may include bonus funds, free spins, enhanced features or another benefit. The specific offer terms shown in your account, on the relevant promotion or in the cashier form part of these terms.

The specific offer terms will explain the conditions that apply to that promotion. These may include the activation method, qualifying deposit, minimum deposit, eligible games, wagering requirement, contribution rates, maximum stake, expiry period and any withdrawal condition. If a specific offer term conflicts with this page, the specific term applies to that offer only.

• You accept these terms when you opt in, enter a promotional code, accept a bonus or use any benefit attached to an offer.
• You may decline an offer if you do not want to accept its conditions.
• Bonuses are optional and do not change the general Terms and Conditions applying to your account.
• Our safer gambling controls, account checks, payment rules and security requirements continue to apply while a bonus is active.

You must be aged 18 or over and have an active account in your own name. We hold a gaming licence and may verify your identity, age, payment method and account information before granting a bonus or allowing a withdrawal.

• You may only use an offer where your account meets the eligibility conditions shown for that promotion.
• Unless the offer says otherwise, a promotion is intended for one person and one account only.
• You must use a payment method that belongs to you and provide information that is complete, accurate and up to date.
• An offer may be limited by account, payment method, device, campaign, channel or other criteria stated in its specific terms.
• An account that is closed, suspended, self-excluded or subject to an account restriction may not qualify for a bonus.

Some offers require you to opt in before making a deposit or taking another qualifying action. Opt-in may be completed through a button in your account, a promotional code or another method shown with the offer. If you do not follow the stated activation method, the transaction or play may not qualify.

A deposit must be successfully received and remain valid for the qualifying period shown in the offer. Reversed, cancelled, charged-back or otherwise invalid transactions do not qualify. We may delay or withhold a bonus until the required account and payment checks have been completed.

Bonus funds are separate from money that you deposit. They are not cash and cannot normally be withdrawn until the conditions shown for the relevant offer have been met. The cashier or offer terms will show how balances are used and whether winnings are linked to real-money or bonus play.

Wagering and eligible play

• A wagering requirement means that qualifying bets must reach the stated total before the bonus or associated winnings can be withdrawn.
• Only games and bet types listed as eligible will contribute, and different games may contribute at different rates.
• A stake from a cancelled, void or otherwise excluded bet will not normally count towards a wagering requirement.
• The offer may set a maximum stake while bonus funds are active. Bets above that amount may cause the bonus or related winnings to be cancelled where the offer terms allow this.
• Free spins may be restricted to a stated game, balance type or time period, and any winnings may be subject to the conditions displayed with the spins.
• If you withdraw funds or cancel a bonus before the requirement is complete, the remaining bonus and any associated winnings may be removed.

A qualifying action does not guarantee a bonus if your account fails an eligibility, identity, payment or security check. We may also exclude bets that are designed to avoid genuine play or to meet a wagering condition without taking normal gambling risk.

The games, contribution rates, maximum stake and other conditions may differ between promotions. You are responsible for checking the information shown for the offer you have accepted. If the information is unclear, contact us before using the bonus.

Every bonus or promotional benefit may have an expiry point. The applicable date or period will be shown with the offer or in your account. When a bonus expires, unused bonus funds will be removed and any associated winnings may also be removed where the specific terms provide for this.

• A bonus balance is not a deposit balance and cannot be transferred, sold or exchanged with another player.
• A withdrawal may cancel an active bonus and any winnings connected to it if the required wagering has not been completed.
• Only funds that are available for withdrawal may be requested through the cashier, and all withdrawals remain subject to account and payment checks.
• You may ask us to cancel an unused bonus through support@goldriverstar-casino.co.uk or the live chat on the site.
• We may correct an obvious error, suspend an offer or withdraw an offer where there is a technical fault, suspected misuse, security concern or legal requirement.

Where we cancel or change an offer, we will take account of applicable requirements and any valid rights that have already arisen. A technical error does not create an entitlement to a bonus or winnings that would not otherwise have been available.

If you have a question about an expiry, withdrawal or cancellation, contact us promptly. We will look into the account activity and the terms that applied when the promotion was accepted.

Promotions are provided for genuine personal use. You must not use an offer to obtain an unfair advantage, bypass an account restriction or interfere with the operation of our site, games or payment systems.

• Opening or controlling more than one account to claim the same or similar offer.
• Using another person's account, payment method, identity or personal information.
• Colluding with another person, using automated software or exploiting a fault in a game, promotion or account system.
• Providing false information, manipulating transactions, reversing deposits or making an improper payment claim.
• Placing bets or using a betting pattern mainly intended to meet a bonus condition while avoiding ordinary play.

If we suspect misuse, fraud, collusion, a breach of these terms or another security concern, we may pause an offer, restrict account activity, remove bonus funds and associated winnings, or close the account where permitted. We may ask for information or documents before deciding what action is appropriate.

We handle promotional play separately from the outcome of a game. Nothing in these terms changes the rules of the game or guarantees a result. If you believe a bonus has been applied incorrectly, contact support so we can check the relevant account records.

A bonus is never a reason to gamble beyond your means. You can use the responsible gambling controls available in your account, including deposit limits and time-outs. You can also request self-exclusion, which prevents access to your account for the selected period or until the applicable process has been completed.

• Do not increase your deposits or stakes to complete a wagering requirement.
• Do not chase losses or treat bonus funds as income.
• If gambling is no longer enjoyable or feels difficult to control, stop playing and use the available account controls.
• Support is also available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

For questions about a promotion, contact bonuses@goldriverstar-casino.co.uk, support@goldriverstar-casino.co.uk or the live chat on the site. Please include the name of the offer and the issue you need us to check, but do not send payment passwords or security codes.