Gold River Star Casino VIP Program: Earn COMP POINTS

Gold River Star Casino keeps its loyalty rewards simple. The COMP POINTS programme is automatically available to all real-money account holders, so there is no separate membership application to complete. Once you hold a real-money account, the loyalty feature is part of your play.

A loyalty reward for real-money play

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COMP POINTS are earned on every bet placed. Your points are connected to your betting activity and can later be exchanged for cash credits. The programme is designed to give regular play an additional reward while keeping the redemption value clear.

• Automatic access for every real-money account holder
• Points earned on every bet placed
• Cash credits available when points are redeemed
• No wagering requirement attached to redeemed points

The loyalty rules award points on every bet. You do not need to make a separate claim after each bet, and the programme is available as part of a real-money account. Your role is to play within the limits you choose and use the points available to you when you are ready to redeem them.

1. Use your real-money account

   COMP POINTS are available automatically to real-money account holders. Keep play within the account that belongs to you.

2. Place your bets

   Every bet placed earns COMP POINTS under the loyalty programme. Play only with money set aside for entertainment.

3. Build your points balance

   Continue to play at a pace and spend level that suits you. There is no need to increase your stake simply to pursue a reward.

4. Redeem when you choose

   When you have enough points, exchange them for cash credits using the redemption option available with your account.

The value of the programme is easiest to understand when you separate two decisions: how much you want to play and when you want to redeem. Your betting choices should come first. Points are earned as part of that activity, rather than being a reason to play beyond your planned budget.

If you prefer to take a break, the loyalty reward does not require you to keep playing. You can use the responsible gambling controls available on your account, including deposit limits, a cooling-off break, self-exclusion or full account closure.

Every 1,000 COMP POINTS can be redeemed for £1 in cash credits. The conversion stays easy to follow, so you can work out the value of a points balance before choosing to redeem it.

The reward value in practice

For example, redeeming 5,000 points gives you £5 in cash credits. A balance of 10,000 points gives you £10, while 25,000 points gives you £25. These examples use the stated conversion and help you understand the value without needing to estimate it.

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Redeemed points are paid as cash credits and carry no wagering requirements. In practical terms, you do not need to wager the value again before it can be treated as a cash reward. The loyalty conversion is separate from the amount you choose to stake while earning points.

A loyalty programme works best when it fits the budget you have already chosen. Gold River Star Casino lets you set a personal deposit amount limit, giving you a direct way to control how much money enters the account. You can also ask support in writing to apply daily, weekly and monthly limits.

During a cooling-off break, access to the account and to any new accounts you try to open is limited. Self-exclusion blocks the account after you request cancellation of membership. These options are available whether or not you currently have points to redeem.

The loyalty programme belongs to the account holder. Only one casino account is permitted per household, and third-party involvement in an account is not allowed. Keep your play within your own account so your points and cash credits remain connected to the correct player.

If you have a question about your points or cash credits, 24/7 live chat connects you directly with the support team in English. General enquiries can also be sent by email, giving you another way to ask about the loyalty programme.

• Use live chat for direct support at any time.
• Send a general enquiry by email when you prefer a written answer.
• Explain that your question concerns COMP POINTS so the support team has the right context.
• Use the responsible gambling controls if you need to reduce or stop your play.

Gold River Star Casino also provides support in several languages across its service, while the live chat service operates in English. You can ask for help with the loyalty feature without changing the way points are earned or redeemed.